Support

Need help with Charmlings on iOS? Reach out below for bugs, gameplay questions, feedback, or feature ideas.

Contact

Please include your device model, iOS version, and a short description of the issue. We aim to reply within a few business days.

How do I restart the tutorial?: From the main menu, choose Replay Tutorial if it is available. That starts a fresh training run.
How do audio settings work?: Open Settings from the main menu to turn music or sound effects on or off and adjust volume. Charmlings is designed not to interrupt other audio already playing on your device when possible.
What is the Tip Jar?: The Tip Jar in Settings is an optional way to support development. Tips do not unlock gameplay content. Purchases are handled by Apple; we never see your payment card details.
I lost my progress: Progress is saved on your device. Uninstalling the app, clearing app data, or switching devices can remove a local save. Email us if you believe something went wrong after an update.
Where is the Privacy Policy?: Read it here: Privacy Policy.